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FAQ

I have a long transit stay, will airline provide me hotel?

It depends! Most airlines do not these days, however, some will do depending on number of factors. Let’s say you are traveling with Emirates and there are two connections available at the time of your booking, one connection has 5 hour stay and other has 16 hours, now, if you have booked 16 hours stay intentionally then airline will not provide you hotel stay claiming it as your own choice. However, if there is no other connection available then it’s always good to ask our call center staff about the hotel.

If there has been a delay during your first flight, which is airline’s fault then it’s airline’s duty to find you another suitable connection or provide you hotel stay at transit airport. Not all transit airports have hotels inside the airport and airline cannot do much if there is not hotel inside airport and if the airport country requires you to obtain a transit visa before landing in that country.

I want to change the time and date on booking, what should I do?

We will need to find you another flight. Flights situation changes all the time and it will be best to call our call center number to get your time and date changed. As a word of advise, always ask for fare rules while purchasing a ticket, some airlines do not charge change fee if you book in same class and if you book certain number of days before your departure, other airlines charge a change fee and if there is difference in fare classes then customer has to pay the fare difference as well.

I want to cancel my booking, what should I do?

Please speak to our call center staff. Normally, it depends on fare rules of your ticket. Some ticket are not cancellable, it will be best to ask about it before you purchase the ticket.

I want to enquire about checked baggage, how much I can take with me?

Normally, this information is printed on your ticket, if you are unable to find it then please call on our call center number to ask about it.

Am I 100% financially protected? What if airline goes bust and I am in another country?

All our tickets are issue by IATA certified agent and are 100% ATOL protected, in case of any problem such as airline going bankrupt, ATOL is responsible for bringing you back. This rarely happens, however, in this case we will take the matter ourselves and will see the process to get you back to United Kingdom but in some cases we loose contact with our oversees customers, in that case please call on our call center number to get back in touch!